Shipping Policy
1 - processing
products that are in stock are shipped within 2-14 business days after an order has been placed. all shipments are processed only on business days.
2 - shipping & order details
once your order is dispatched, we will send a confirmation message with tracking information to your email address. tracking information usually becomes active within one business day. the shipping charges for our products will be calculated and displayed at checkout.
3 - customs, duties, & taxes
9k is not responsible for any customs charges, duties, or taxes associated with your order. all charges, including tariffs and taxes that may apply during or after delivery, are the sole responsibility of the customer.
4 - pre-ordering products
if any products are available for pre-order, they will be clearly marked on our store. pre-order items will be shipped within 2-14 business days of receiving them. if there are changes to the estimated delivery time, we will notify customers via email. for inquiries or issues related to your pre-order, please contact us at support@9k.gg.
5 - damage
9k is not liable for shipment delivery damage or loss of products. if your order is damaged upon arrival, please contact the shipping company directly to file a claim. this is the best course of action to address any entitlements.
6 - shipping provider
we use royal mail for all courier services and currently only ship to countries that royal mail serves.